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Our maintenance services

Create a tailor-made maintenance plan for your elevators, escalators and building doors together with KONE. Choose the services that best meet your needs and stay up to date wherever you are with smart digital tools.

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Tailor made, just for you

With our flexible maintenance service offering, instead of settling for a one-size-fits-all solution you can pick from our wide range of services to create a tailored maintenance plan that meets your unique needs.

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Stay up to date wherever you are

Keeping track of past, ongoing, and upcoming maintenance work can be tough. Our digital channels, including the new KONE Mobile app, keep you and your team up to date 24/7 – wherever you are.

What options and services are right for you?

When you’re choosing what you want to include in your maintenance contract for elevators, escalators and automatic building doors, it pays to think about the needs of your building, your equipment and your users. Below are some examples of the sorts of things you need to think about.

Building

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Is your building accessible 24/7, or only during working hours? Is yours a tall building where the elevator is used a lot? What is the purpose of your building?

Users

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Do you have users with special accessibility needs? What problems might arise for you and your users if equipment like an elevator broke down?

Equipment

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How many pieces of equipment does your building have, and what brand and model are they? How old is the equipment in your building, and what kind of condition is it in?

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Preventive maintenance from KONE

Our maintenance services for elevators, escalators, and automatic building doors include essential and customizable options to meet all your service needs, big or small.

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Get the basics right

Our essential services cover all the basic maintenance activities for your equipment, including maintenance that you must do to comply with local legislation. Essentials include things like how you want your equipment to be maintained, help with maintenance audits, and how passengers can communicate with KONE if there’s a breakdown or emergency.

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Boost performance, the smart way

Take advantage of the latest in intelligent predictive maintenance with KONE 24/7 Connected Services – fewer faults, faster repairs, increased safety, and a clear picture of everything that’s going on with your equipment.

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Get problems fixed fast

Our repair and breakdown services include options for every possible situation: unplanned repairs, breakdowns and other malfunctions, or shutdowns.

Stay up to date anywhere, any time

Real-time maintenance info at your fingertips

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Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible. [additional FL specific information about who will contact and when would be good to add if possible].

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How can we help you? *|I am interested in a KONE product or service|I want to contact KONE customer service




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My query is about *|Maintenance services|Ongoing project|Invoices - New equipment/modernization|Invoices - Maintenance/Spare parts|KONE digital tools |A complaint|Feedback about KONE|Other

My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|New maintenance contract|24/7 Connected Services|Other
Equipment/service type *|Elevators|Autowalks|Escalators|People Flow planning services |Multiple/other
Building type *|Residential|Office|Retail|Hotel|Leisure, education, special buildings|Medical|Public transportation and airports|Marine (e.g. vessels or offshore installations)|Other
My role|Architect|Builder|Resident|Housing board member|Facility manager|Building owner|Developer|Technical consultant|Government & municipalities|Building manager|Other


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