Contact

KONE CUSTOMER SERVICE

For general inquiries please call KONE customer service at +60 3 7494 7500.

You can reach us on working days between 08.00 and 17.30.

Contact form

REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

Tel 1-300-820-331

KC3Malaysia@kone.com (In cases where quick response isn’t needed)

KONE OFFICES AND CONTACTS

KONE ELEVATOR (M) SDN BHD
3rd Floor, Wisma Ali Bawal 2, No. 11,
Jalan Tandang,
46050 Petaling Jaya, Selangor, Malaysia
Tel : +603 7494 7500
Fax: +603 7784 1263

New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow Overview

New buildings >

Elevators | Lifts

Discover the new KONE DX Smart Elevator solutions with built-in connectivity to future-proof your building and deliver a redefined user experience.

New buildings > Elevators | Lifts >

KONE MonoSpace® DX

Discover the machine room-less KONE MonoSpace® DX passenger elevator for low and mid-rise residential and commercial buildings.

New buildings > Elevators | Lifts >

KONE MiniSpace™ DX

Discover the KONE MiniSpace™ DX elevator with a compact machine room and digital connectivity for mid and high-rise buildings.

New buildings > Elevators | Lifts >

KONE TranSys™ DX

Learn about durable elevators that offer best-in-class connectivity features.

New buildings > Elevators | Lifts >

Elevator connectivity

Discover how KONE’s smart elevator solutions with built-in connectivity add value and make your building a more attractive prospect for tenants and visitors.

New buildings > Elevators | Lifts >

Elevator interior design

Modern elevator design for new buildings. See how our elevator interior offering adds value.

New buildings >

Escalators

We supply and manufacture one of the best escalator solution which set the standard for safety, quality, eco-efficiency, and visual design.

New buildings > Escalators >

KONE TravelMaster 110

Learn more about the highly eco-efficient KONE TravelMaster 110 escalator – optimized for retail environments to ensure a pleasant shopping experience.

New buildings > Escalators >

KONE TransitMaster 120

Learn more about the highly durable and eco-efficient KONE TransitMaster 120 escalator – optimized for transit centers to ensure a pleasant passenger experience, even under the most demanding traffic conditions.

New buildings > Escalators >

KONE TransitMaster 140

The KONE TransitMaster™ 140 is a highly durable escalator designed for the most demanding public transportation environments, such as metro stations and airports.

New buildings >

Autowalks

We supply and manufacture one of the best moving walkway solution which set the standard for safety, quality, eco-efficiency, and visual design.

New buildings >

Advanced People Flow solutions

Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. The result is a seamless user experience from front door to final destination—a new way to make everyday life easier.

New buildings > Advanced People Flow solutions >

KONE turnstiles

Learn more about KONE turnstiles – stylish and durable access control solutions for managing people flow in your building.

New buildings > Advanced People Flow solutions >

Access solutions

Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor.

New buildings > Advanced People Flow solutions >

Destination solutions

Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors.

New buildings > Advanced People Flow solutions >

Monitoring solutions

Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface.

New buildings > Advanced People Flow solutions >

Health and well-being solutions

Get KONE’s touchless elevator & UV handrail sanitizing solutions to keep your elevators, escalators, and doors safe, and healthy.

New buildings > Advanced People Flow solutions >

KONE 24/7 Connected Services
Existing buildings
Existing buildings

Discover our high-quality solutions for the maintenance and modernization of elevators, escalators, and automatic doors – all from one trusted supplier Overview

Existing buildings >

Elevator connectivity

Learn about our smart building solutions. We offer smart elevator solutions for existing buildings.

Existing buildings >

Elevator user experience

Enhance the user experience with real-time information on-the-go, an exciting, multisensory ride-experience and other smart building applications, it makes everyday convenient by improving accessibility and availability.

Existing buildings >

Maintenance

We provide lift & escalator maintenance services from maintenance service technicians, tailored maintenance plan to quality maintenance equipment.

Existing buildings > Maintenance >

KONE Care – preventive maintenance

Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators, escalators, and automatic building doors safe and in good condition.

Existing buildings > Maintenance >

Customer communications channels

Stay up to date with equipment status and maintenance work progress around the clock.

Existing buildings > Maintenance >

How we serve you

Discover how we tailor our wide range of maintenance services for your site and equipment.

Existing buildings > Maintenance >

Service packages

We tailor our Lift Service Maintenance package to uniquely match your needs. We offer the best premium Lift Servicing Maintenance Package at KONE MY.

Existing buildings > Maintenance >

Service descriptions

Read more about the individual services that make up our KONE Care™ packages for elevators, escalators, and automatic building doors.

Existing buildings > Maintenance >

24/7 Connected Services

With KONE Elevator Preventive & Predictive Maintenance System, we can now better predict, maintain and take action before lift breakage.

Existing buildings > Maintenance >

Health and well-being solutions

Get KONE’s touchless elevator & UV handrail sanitizing solutions to keep your elevators, escalators, and autowalks safe, clean & hygienic.

Existing buildings >

Elevator modernization

Different modernization options for elevators: full, modular or upgade specific components. Click to read more!

Existing buildings > Elevator modernization >

Full elevator replacement

We provide fast & reliable elevator services ranging from elevator repair to full elevator replacement services. Contact us now.

Existing buildings > Elevator modernization >

Modular modernization

With modular modernization you can upgrade entire systems and significantly improve the performance of your elevator. Read more!

Existing buildings > Elevator modernization >

MonoSpace Upgrade

Learn about the solutions to upgrade your KONE MonoSpace® elevator.

Existing buildings > Elevator modernization >

Component upgrades

Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system.

Existing buildings >

Escalator & Autowalk modernization

Discover our range of escalator modernization solutions that will increase the lifespan of your escalators, giving you the flexibility of replacing the entire installation or just individual components.

Existing buildings > Escalator & Autowalk modernization >

Full escalator replacement

We provide fast & reliable escalator services ranging from escalator repair to full escalator replacement services. Contact us now

Existing buildings > Escalator & Autowalk modernization >

Modular modernization

With our escalator upgrade and modular modernization solutions you can renew individual components or complete systems. Visit us!
Tools and Brochure Downloads
Tools and Brochure Downloads

Downloads Codes and standards Glossary Overview

Tools and Brochure Downloads >

Glossary

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.
- Glossary
Stories & references
Stories & references

Discover our latest references and stories about cities and people in them. Overview

Stories & references >

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.

Stories & references >

Press releases

You can find all the latest press releases by choosing a category and year from dropdown boxes.

Stories & references >

References

KONE is proud to present these selected achievements from around the world.
About us
About us

Overview

About us >

KONE as a company

As a global leader in the elevator and escalator industry, KONE provides safe & reliable elevators and escalators for any new or existing building.

About us > KONE as a company >

Environment

We support the ongoing green transformation of the built environment into smart eco-cities, low-carbon communities, and net zero energy buildings.

About us > KONE as a company >

Safety

Safety is top of the agenda at KONE, and it is our strong belief that all accidents are preventable.

About us > KONE as a company >

Innovations

Kone is a proven technology leader and holds more than 3,000 patents across their businesses.

About us > KONE as a company >

Culture

KONE's company culture consists of three core principles and four company values.

About us >

Careers

We strive to foster a collaborative culture where co-workers trust and respect each other and leaders inspire people to deliver the best results.

About us > Careers >

We offer

We are proud to offer a range of total reward elements that engage and motivate our employees and help us make KONE a great place to work.

About us > Careers >

Students & graduates

Get a head start on your career at KONE, one of the world’s leading elevator and escalator companies.

About us > Careers >

Technicians & professionals

Whether you are a business or engineering professional, find your own role in meeting the most interesting challenges of today: urbanization, the efficient flow of goods and people, more efficient use of space, and the latest architectural trends.

About us > Careers >

Recruitment process

General recruitment process consists of an application, an interview and a final selection round.

About us > Careers >

People of KONE Asia Pacific

About us > Careers >

Frequently asked questions

FAQ on KONE's recruitment process

About us > Careers >

Apply now

Do you want to work at KONE? Apply now!

About us >

Contact us

About us > Contact us >

Branch offices

About us > Contact us >

Contact form
Sustainability
Sustainability

We choose sustainability every day Overview

Sustainability >

Environment

We help create smart and sustainable cities

Sustainability > Environment >

Carbon neutrality

Sustainability > Environment >

Circular economy

Sustainability >

Diversity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

Sustainability >

Ethics and compliance

Being a good corporate citizen

Sustainability >

Safety and quality

Safety and quality are integral parts of our culture

Sustainability > Safety and quality >

Quality

At KONE, quality is embedded in everything we do, from customer interaction and product planning all the way to the services we offer. Read more.

Sustainability > Safety and quality >

Employee safety

Sustainability > Safety and quality >

End-user safety

Safety is top of the agenda at KONE, and it is our strong belief that all accidents are preventable.

Sustainability > Safety and quality >

Customer and partner safety

Sustainability >

Our Sustainability report

KONE's sustainability report explains KONE's role in terms of social, environmental and economic responsibility. The report covers topics that are considered material in terms of corporate responsibility, and follows the global GRI (Global Reporting Initiative) reporting framework.

Sustainability > Our Sustainability report >

Materiality Assessment

Identifying material topics
Contact us

Press releases

Please choose category and year from dropdown boxes to find a certain release. Please note that the releases before June 1, 2005 belong to demerged KONE Corporation.

Press releases

WELCOME TO KONE!