COMPLETE PEACE OF MIND
Extend the life of you escalators with predictive maintenance, or focus on the essentials for safe and smooth escalators. We have maintenance solutions and dedicated technicians for all major brands who can help you find a maintenance plan that meets your needs.
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MAINTENANCE THAT MATCHES YOUR NEEDS
We'll help you find the service package that's right for you no matter what type of escalators you have. Lower costs over the equipment’s lifetime with a tailored maintenance program that keeps components in good condition and recommends parts replacement based on their actual condition and usage.
Maximize escalator availability with AI-based data analytics that can anticipate maintenance needs and reduce unexpected repairs. Speed, temperature, vibration and energy consumption are monitored in real time to improve safety and efficiency. If an escalator stops because of user error, proactive notifications are sent immediately and you will also be notified when it’s safe to restart your escalator.
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Avoid surprises and maximize accessibility and uptime with real-time monitoring and predictive actions
Features
Maximize uptime and visibility in your equipment performance with your preferred tools
Features
KONE 24/7 CONNECT
With real-time monitoring and intelligent data analysis we recognize and address 80% of the faults before they become a problem maximizing uptime and safety.
DIGITAL COMMUNICATION TOOLS
Manage contracts and tenders with real-time insight into all service activities; a new industry standard
DIGITAL SERVICES
We offer digital services that future proof your assets while increasing tenant satisfaction and building value. Use KONE APIs to monitor equipment status, track maintenance activities, improve your building experience and keep your tenants informed with infotainment services.
ESCALATOR MODERNIZATION
We upgrade and replace escalators of any brand, delivering tailored modernization that boosts safety, efficiency, reliability and performance. Reduce maintenance costs, ensure code compliance, extend the lifespan and improve the energy efficiency of your escalator, ensuring a smoother ride for all users.
Learn more about escalator maintenance with helpful answers to common questions.
KONE escalators service intervals vary based on operational environment and annual running hours. Service in commercial spaces is typically planned once every three months.
A typical maintenance task list includes but is not limited to visual inspection of escalators and moving parts, functional testing, testing of safety devices and cleaning.
Common causes of escalator breakdowns include the following:
In most countries, having a regular maintenance contract for your escalator is required by law. Usually, an escalator maintenance contract includes regular preventive maintenance and safety checks and tasks to keep your escalator running smoothly and safely and to comply with regulations and OEM recommendations. It further includes elements to define support and response times in case the escalator has an issue.
The maintenance contract scope defines coverage of repairs. Minor repairs and adjustments are usually covered, while major repairs, cosmetic upgrades, or modernization are typically excluded. Maintenance logs and service reports are also typically included to document regulatory compliance, while the contract also defines how regulatory inspections are managed or supported by the maintenance supplier. The agreement also outlines pricing, contract length, renewal terms, and liability protections, so you know exactly what’s included and what isn’t.
AI analytics maximize escalator uptime by predicting maintenance and preventing failures. Real-time tracking of speed, temperature, vibration, and energy enhances safety and efficiency. Read more about predictive maintenance
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