YOUR PEACE OF MIND STARTS HERE
KONE service takes care of the problems you see and predicts the ones you don’t. Keep people safe, save time, and protect your investment with predictive maintenance and remote actions, delivering peace of mind across the lifecycle for any make or model.
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KONE 24/7 CONNECT
With real-time monitoring and intelligent data analysis, we recognize and address up to 80% of the faults before they become a problem maximizing uptime and safety. Our service technicians are prepared for issues with the right parts when you need them.
KONE REMOTE SERVICE
Remotely fix issues and resolve entrapments within minutes; no need to wait for onsite technicians*. Enabled with the highest standards of cybersecurity for your peace of mind.
DIGITAL COMMUNICATION TOOLS
Get real-time updates and insights into equipment performance and status and manage contracts and tenders through an intuitive online self-service tool.
Add your contact details and ask us a question about KONE elevator maintenance.
Elevate your equipment's performance and save your time
Essential features you get:
Avoid surprises and maximize accessibility and uptime with real-time monitoring and predictive actions
Additional features you get:
Maximize uptime and visibility in your equipment performance with your preferred tools
Additional features you get:
DIGITAL SERVICES
We offer digital services that future proof your assets while increasing tenant satisfaction and building value. Enhance asset management with KONE 24/7 Planner, use KONE APIs to monitor equipment status, track maintenance activities or improve your building experience with automated lift calls or intelligent service robots, or keep your tenants informed with infotainment services.
ELEVATOR MODERNIZATION
Even well‑maintained elevators eventually need to be modernized. Our experts recommend tailored upgrades that fulfill modern safety, sustainability, and technology requirements. Enhance the energy efficiency, performance, aesthetics and ride comfort of your elevator while extending its lifespan and future‑proofing your building.
Helpful answers to common questions about KONE elevator maintenance.
Elevator maintenance varies by equipment type, usage, and age. Safe operation requires professional servicing. Using IoT data and AI-driven predictive tools, technicians can help you create an appropriate maintenance plan. Connected elevators can take advantage of predictive maintenance, while older systems rely on scheduled visits. Your elevator type shapes the service level in the contract and ultimately the maintenance cost.
Maintenance costs vary based on location, equipment type, age, and usage. Digitally enabled predictive maintenance – recommended by KONE – can reduce lifetime costs by keeping components in good condition and replacing them only when needed.
In most countries, a regular maintenance contract for your elevator is required by law. Usually, an elevator maintenance contract includes regular preventive maintenance and safety checks and tasks to keep your elevator running smoothly and safely and to comply with regulations and OEM recommendations. It further includes elements to define support and response times in case the elevator has an issue, especially in case of emergency situations such as entrapments. In many countries, this also includes 24/7 alarm phone and rescue support.
The maintenance contract scope defines coverage of repairs. Minor repairs and adjustments are often covered within the scope of the contract, while major repairs, cosmetic upgrades, or modernization are typically excluded. Maintenance logs and service reports are typically also included to document regulatory compliance, while the contract also defines how regulatory inspections are managed or supported by the maintenance supplier. The agreement also outlines pricing, contract length, renewal terms, and liability protections, so you know exactly what’s included and what isn’t.
KONE Inspection and Testing Service helps you meet local regulatory requirements related to elevator and escalator equipment operations, ensuring the highest standards of end-user safety.
All our inspection services, whether conducted by KONE or accredited third parties, include end-to-end inspection facilitation, KONE technician on-site assistance and documentation management, giving you peace of mind.
Beyond third-party statutory inspections, regular maintenance visits also typical include safety checks, visual inspections, lubrication and testing of relevant components.
Regular maintenance is required in most countries by law to ensure safe operations. Regular maintenance ensures safety, reduces the risk of breakdowns, ensures smooth passenger experience, extends elevator lifespan, and helps comply with legal, OEM and insurance requirements.
