How does KONE Remote Service work?

KONE Remote Service connects your elevators to KONE experts for real-time diagnostics, remote support, and remote fixes. Instead of relying on scheduled visits and callouts, it links your equipment to KONE experts in real time. Checks, diagnostics, and some fixes can be done remotely, without waiting for a technician to visit. KONE Remote Service does not replace the need for on-site technicians but rather combines the best of both onsite and remote service.

Is KONE Remote Service safe and secure?

Yes, all KONE Remote Service follows local authority-approved safety standards and is delivered by trained specialists. Robust cybersecurity, including encrypted data, multilayer controls, and compliance, protects buildings and tenants from digital and physical risks.

Can KONE Remote Service predict failures and reduce downtime?

KONE Remote Service has been shown to reduce elevator downtime by 30% and entrapments by 55%. Remote Services helps to provide predictive maintenance with automated test drives to identify potential issues and remote Software updates to future-proof your elevator. Connected elevators also benefit from KONE predictive maintenance, which anticipates and addresses failures before they occur, resolving 80% of issues proactively.

Is KONE Remote Service compatible with older elevator equipment?

Yes, older elevator equipment can be upgraded to support KONE connected services, including KONE Remote Service.,The availability and scope of Remote Services depends on your specific type of elevator.

What data does KONE Remote Service collect and how is it used?

KONE 24/7 Connect, which KONE Remote Service harnesses, collects a wide range of equipment condition, usage, and operational data through sensors and control systems on elevators, escalators, and automatic doors. This data is transmitted to an encrypted cloud-based service and analyzed using AI to enable predictive maintenance and remote service.

Remote service for safer, faster maintenance

What is remote elevator service?

Remote elevator service is the latest breakthrough in KONE’s connected maintenance offering, building on the proven benefits of predictive, always-on monitoring to add a new layer of care. By securely connecting your lifts to KONE’s service experts, remote service unlocks direct, over-the-air support and troubleshooting for real-time fixes, diagnostics, and even emergency interventions. It expands the possibilities of predictive maintenance, bringing fast, practical solutions wherever and whenever they’re needed.

Instead of only relying on scheduled technician visits and emergency callouts, remote service connects your equipment to KONE’s experts in real time. This means certain checks, diagnostics, and even fixes for some faults can be carried out from afar – without the delay or disruption of waiting for a visit. But remote service isn't about replacing expert technicians. It’s about combining the best of both worlds: hands-on care for on-site needs, and fast, digital support for everything that can be done safer, quicker, and greener.

Smarter, faster and more efficient elevator maintenance

Remote service lets KONE experts connect directly to your elevators over a secure digital link. This isn't just about monitoring – it's about taking real action remotely, instantly supporting your building, your business, and your people.

Remote elevator car call

Validate your elevator’s operational status in real time for faster troubleshooting. During a service phone call, a car call can be triggered to save time and avoid unnecessary disruption on site. Immediate status validation provides peace of mind and a quicker path to resolution.

Remote restart

With remote restart, some elevator issues can be resolved more quickly. It enables remote rescues within minutes, rather than waiting for the nearest technician to arrive on site. Remote restart is 100% safe and does not bypass any of the elevator’s safety features.

Remote test sequence

Over-the-air actions detect minor deviations before they’re visible to the naked eye. Automated testing is performed only when the elevator isn’t in use. If a user presses the call button, testing stops and the elevator operates normally.

Over-the-air software updates

Remote software updates are done only for software that is developed, tested, validated and signed by KONE. Software updates can improve performance, enhance cyber security or enable completely new features.

Smoother and faster service that benefits everyone

If you manage a building where uptime matters, especially apartments, hospitals, offices, hotels, or large multi-building sites, KONE Remote Service is for you. All you need are connected elevators under a compatible service contract. If your equipment is older or a mix of brands, we can assess and upgrade you for safe, digital-ready care.

25%

of technical issues resolved remotely  in 2 min

Spend less time on maintenance issues

30%

reduction in downtime

Keep equipment running smoothly and users happy

55%

fewer entrapments

Improve safety for tenants and visitors

Safety and security – every step, every connection

All KONE Remote Service operations are performed with strict adherence to safety standards approved by local authorities and by highly-trained specialists. While many issues can be resolved remotely, on-site support is always ready if needed to ensure rapid and reliable service.

Just as importantly, every connected KONE service is protected by robust cybersecurity. Data is encrypted and all remote operations require multiple security layers and local authority compliance, ensuring your building, tenants, and operations are secure from digital threats as well as physical risks.

Want to hear more about Remote Service?

Contact us today to discover how KONE Remote Service can improve safety, reduce downtime, and enhance your building’s maintenance – combining expert remote support with trusted technician care.

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Frequently asked questions

Learn more about Remote Service with helpful answers to common questions.

KONE Remote Service connects your elevators to KONE experts for real-time diagnostics, remote support, and remote fixes. Instead of relying on scheduled visits and callouts, it links your equipment to KONE experts in real time. Checks, diagnostics, and some fixes can be done remotely, without waiting for a technician to visit. KONE Remote Service does not replace the need for on-site technicians but rather combines the best of both onsite and remote service.
Yes, all KONE Remote Service follows local authority-approved safety standards and is delivered by trained specialists. Robust cybersecurity, including encrypted data, multilayer controls, and compliance, protects buildings and tenants from digital and physical risks.
KONE Remote Service has been shown to reduce elevator downtime by 30% and entrapments by 55%. Remote Services helps to provide predictive maintenance with automated test drives to identify potential issues and remote Software updates to future-proof your elevator. Connected elevators also benefit from KONE predictive maintenance, which anticipates and addresses failures before they occur, resolving 80% of issues proactively.
Yes, older elevator equipment can be upgraded to support KONE connected services, including KONE Remote Service. The availability and scope of Remote Services depends on your specific type of elevator.
KONE 24/7 Connect, which KONE Remote Service harnesses, collects a wide range of equipment condition, usage, and operational data through sensors and control systems on elevators, escalators, and automatic doors. This data is transmitted to an encrypted cloud-based service and analyzed using AI to enable predictive maintenance and remote service.